FAQ (frequently asked questions)

1. What is Sandy Store Bynet?

Sandy Store Bynet is an online store passionate about fashion and accessory. We are committed to offering a varied selection of quality products for all styles.

2. How can I place an order?

To place an order, simply navigate our catalog, select the desired items and follow the instructions to finalize your purchase. We accept several payment methods for your convenience.

3. What payment methods do you accept?

We accept credit card payments, Paypal and other secure payment methods. You can choose your payment method during the order process.

4. Can I modify or cancel my order?

If you wish to modify or cancel your order, please contact us as soon as possible. We will do our best to respond to your request, but once an order is shipped, we can no longer make any changes.

5. What are your delivery times?

Delivery times may vary depending on your location. In general, orders are processed within 1 to 3 working days, and delivery takes between 3 and 10 working days depending on the method chosen.

6. How can I follow my order?

Once your order has been sent, you will receive an email containing a tracking number. You can use this number to follow your package on the carrier website.

7. What if I receive a defective or incorrect article?

If you discover a defective or incorrect article, please contact us as soon as possible. We are committed to resolving the problem quickly, either by an exchange or by a refund.

8. Do you have a return policy?

Yes, we have a return policy. The items can be returned within 30 days of receipt, provided they are in their original and unused state. Please consult our return policy for more details.

9. Can I contact Customer Service?

Of course ! Our customer service team is available to answer your questions. You can contact us via our contact page or by e-mail at serviceclients@sandystorebynet.com or by phone on 01.80.81.39.90

10. Where can I find information on promotions and sales?

To stay informed of the latest promotions and sales, subscribe to our newsletter or follow us on our social networks.